Return Policy

Thank you for shopping at Shinecharms, operated by DELILA SP. Z O.O. We take pride in the quality and craftsmanship of our jewelry products, but if you are not entirely satisfied with your purchase, we’re here to help. Below you will find detailed information about our return policy.

1. Return Conditions

  • Time Frame: You have 14 calendar days to return an item from the date you received it.
  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
  • Proof of Purchase: Your item needs to have the receipt or proof of purchase.

2. Non-returnable Items

Certain types of items cannot be returned, such as:

  • Sale items (only regular priced items may be refunded, unfortunately sale items cannot be returned).
  • Used or Damaged Items: Items that have been used, worn, or damaged after delivery cannot be returned, unless they were received damaged. In cases if items are received damaged, please contact us to initiate the return process.

3. Process for Returning an Item

Please follow these steps to return an item:

  • Contact Us: To initiate a return, you must first contact us at info@shinecharms.com. Please provide your order number, details of the item being returned, and the reason for return.
  • Return Authorization: Once we receive your request, we will communicate the return authorization and instructions on where to send the returned item within 7 days.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

  • Faulty or Damaged Items: If you need to exchange it for the same item, send us an email at info@shinecharms.com and send your item to the address we provide.
  • Exchange Process: Items are only replaceable if they are defective or damaged. The exchange process follows a similar procedure to returns.

6. Contact Information

For more assistance or to initiate a return, please contact us at:

  • Email: info@shinecharms.com

7. Changes to Return Policy

This return policy can be updated or modified at any time. We recommend visiting this page periodically to stay informed about any changes.

We aim to ensure a seamless return process and strive to make your experience with Shinecharms enjoyable and satisfactory. Thank you for your cooperation and understanding.