Delivery Policy

Welcome to the delivery information page for Shinecharms, a brand operated by DELILA SP. Z O.O.. Here you will find all the necessary details regarding our shipping procedures and policies that apply when you purchase any of our jewelry products from our website, https://www.shinecharms.com/.

1. General Information

  • Delivery Location: Items offered on our website are available for delivery worldwide.
  • Delivery Time: The estimated delivery time for an order is divided into two parts:
    • Processing time: Order verification, tailoring, quality check, and packaging. All orders are normally processed within 1-3 business days after the order is placed.
    • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. Domestic deliveries usually take 2-5 business days. International delivery times may vary depending on the country and can take from 5-21 days.

2. Order Confirmation and Order Tracking

  • Order Confirmation: You will receive an email confirming your purchase once your order has been placed. Take a moment to review the details, and if any issues arise, please contact us promptly.
  • Order Tracking: You can expect to receive frequent updates from our shipping partner about the estimated delivery date and any changes to the schedule, either through email or text messages.

3. Customs, Duties, and Taxes

  • Customs: DELILA SP. Z O.O. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Duties and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

4. Damages

DELILA SP. Z O.O. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

5. Returns Policy

For any issues concerning returns, please refer to our Returns Policy which can be found on our website. We accept returns on products that meet the conditions outlined in our returns policy.

6. Customer Service

For any questions regarding your delivery, please contact us at:

  • Email: info@shinecharms.com

7. Changes to Delivery Policy

DELILA SP. Z O.O. reserves the right to modify this delivery policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

By ordering from Shinecharms, you agree to be bound by our Delivery Policy and understand that delivery times are estimates and subject to change. We are committed to ensuring your order arrives on time and in excellent condition.

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